Returns & refunds
If we got it wrong, we fix it
Each shirt is made for the person who ordered it, so we can't take it back and sell it to someone else. If we got it wrong, though, we fix it — no argument.
- Our mistake — a print error, a defect, the wrong size or colour sent, damage in the box — free replacement or a full refund, your choice.
- Change of heart — wrong size ordered, or you just don't love it — we can't take it back, because it was printed for you.
If something is wrong with it
Write to [email protected] within 30 days of the delivery date. Include the email address you ordered with and a photo of the problem. We'll reply with a replacement on its way or a refund to the card you paid with, whichever you prefer. You don't have to send the shirt back — keep it, donate it, or use it as a rag.
Refunds go back through Stripe to the original card and usually show up in five to ten business days, depending on your bank.
If it never arrived
If tracking shows no movement for ten days, or says delivered and it isn't there, tell us. We'll reprint and reship at no cost. Please check with neighbours and your building first — it's where most "lost" parcels turn out to be.
Wrong size?
We can't exchange a shirt for a different size, because the one you have was printed for you. Sizes run true to Comfort Colors' chart, and the drop page shows it before you buy. If you're between sizes, go up — it's a relaxed cut.
Cancelling an order
Your order goes to the printer right after payment, so the window to cancel is short. Email us straight away and we'll stop it if it hasn't started printing. Once it has, it's yours — see above.
Last updated October 9, 2026. This policy doesn't take away any rights you have under your state's consumer law.